Thats not surprising! I mean lets face it, if you got screwed over by a shop or a restaurant, who do you head to for complaints? the police? the chamber of commerce? the economic department? Exactly! Thats my point, its not really clear.
Thats why you always end up taking things into your own hands. You head to the place, you complain, you may have yell and scream a little. If you are lucky, the institution that screwed you over may acknowledge the fact that they messed up and rectify the situation. Sadly, in most cases, you WILL end up walking out with your tail between your legs and flashes through your head of you slashing the tyres of the shop owner's car.
I know people who know people who know people. I asked them if there are any consumer protection "people" that one can talk to in the most-likely case of getting a bad service or product. I was told there is a room at one 'economic department'. But they also told me not to try too hard to look for it if i want to complain, cause they won't be able to do much.
It seems that Sheikha Lubna wants that to change with the introduction of the first UAE CPI (Consumer Price Index) and the formulation of consumer protection policies. I just hope its not to tackle price hikes only and that the policies include commercial mischiefs like in-your-face cheating, profiteering and corporate arrogance.