Dubai Consumer Mirror

Sunday, August 31, 2008

Enoc attendants dropped gas station service… and 'courtesy' along the way

I was very thrilled to hear that self-service gas stations have made their way to the UAE.

I was not thrilled, however, when I heard about a not-very-gentleman-like attitude of one Eppco-Enoc gas stations supervisor in one of the new self service stations in Dubai.

My wife, very visibly 8-months pregnant woman, pulled into one of the new self service gas after a long busy day of running errands with our hyper-active toddler. Pregnancy was really having its tool on her that day, it was extremely hot and she didn’t want to leave our 3 year old girl alone in the car. She asked the attendant standing next to her car if he could help her fill the car.

“NO! Self service only,” the supervisor abruptly answered.

My message to that supervisor:
I hope you are proud of yourself. If you were half the man you claim you are, your dignity would have at least suggested to offer assistance to a pregnant women, not just standing there watching her.

A message to the lads at Eppco-Enoc:
You guys still have a lot to learn. Give Kuwait National Petroleum Company in Kuwait a ring. KNPC rolled self-service stations over 15 years ago. At every station, there are always a couple of people who are ready to assist women or anyone with a valid reason for assistance.

It’s not about following the rules, its about professional and common courtesy.


  • hmmm not good, esp coz she's preggie.. btw, maybe they couldn't see that if she sat down in a car.. bas lissa muntaha qillat al adab..

    u know what the best solution is?

    go there, and do a self-serve, then tell them u put diesel by mistake and park the car and block the whole queue :D

    By Blogger BuJassem, at August 31, 2008 at 1:51 AM  

  • This comment has been removed by the author.

    By Blogger moryarti, at August 31, 2008 at 2:07 AM  

  • She told him that and he sure saw her when she got out of the car buj; he just stood there doing nothing.

    The point is that Enoc hasn't really thought this self service very well..

    By Blogger moryarti, at August 31, 2008 at 2:09 AM  

  • You're kidding!

    Shu hal takhallof


    By Blogger KJ, at August 31, 2008 at 9:59 AM  

  • thats a new low for enoc staff.. no pun intended

    By Anonymous Anonymous, at August 31, 2008 at 11:36 AM  

  • Honestly, I don't see the problem.

    Pregnant women fill their cars up all over the world - yes - even in hot countries.

    By Anonymous Anonymous, at August 31, 2008 at 9:57 PM  

  • To the global spokesperson on behalf of gas filling pregnant women all over the the world (aka anon@9.57): you have totally missed the point my friend

    Nonetheless, thank you for your valuable contribution.

    By Blogger moryarti, at August 31, 2008 at 10:53 PM  

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