Labels: customer service, Public Relations, US
posted by moryarti at
8/19/2007 08:26:00 PM
The article is written by the victim, and the customer is not always right in my opinion.
By i*maginate, at August 20, 2007 at 2:48 AM
Never order anything hot when you are not in your home and in close proximity to cold water.Oh wait, we're in UAE. Al cold water al.
By KJ, at August 20, 2007 at 9:40 AM
The moral is obvious - another good reason not to go to Starbucks.
By Seabee, at August 20, 2007 at 11:36 AM
Halfway through the article, I was reminded about the Macdonald's case. If anyone has noticed after that issue, none of the cafes provide customers with piping hot coffee. Its literally consumable as soon as you get it. You dont have to wait to be able to drink it. As far as the PR persons at Starbucks, I think they have a good reason to not reveal the 'program' details to the public. I dont recall clearly but I think it was Moryarti itself who posted a video about a sue scam.If people get access to details of how Starbucks responds in such cases, they can work their way around to sue the company. Nevertheless, the Barista should have quickly helped the man. Forget being trained to do so as an employee of Starbucks, but what would your reaction generally be if you spilled hot coffee over someone?
By Harsha, at August 24, 2007 at 2:03 AM
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