Dubai Consumer Mirror

Monday, October 17, 2005

"there is a fly in my soup! BANG BANG BANG"

I mentioned it before that i am not into 7days newspaper anymore. However, a friend of mine pointed out an interesting report. I have to say that I have not seen so much winging and whining in a single page before.

It kindda made me wonder; has living in Dubai terned us into an "Idealsville" community where everything has to be perfect .. or else face the wrath of unsatisfied overinflated egos?

Could it be that in Dubai's quest to turn itself into a model city, has metamorphosed its inhabitants (especially the expats!) into a mob of perfectionists that are just waiting for the first waiter, cab diver or laundryman to make the tinniest mistake and hell will break loose!

What happened to "nothing/no one is perfect"? Why aren't we making any provision for humanity? what happened to the notion that we are different people with different backgrounds? Do people realize that they have to deal with others who were and are still NOT that fortunate to have a higher education, earn as much or learn Arabic, English or any second language for that matter? Why can't anyone see that Dubai is a big bowl of salad and "Tolerance" is the only dressing that will make it taste better.

Of course! We have to point out our flaws. Thats the only way we can fix things: by learning from our and others' mistakes. But i can never understand why we should yell, scream or give attitude to the delivery boy just because he was 10 minutes late? Is that gonna make your delivered pizza come sooner? Please don't shoot the messenger! Just pick up the phone, talk to the manager and tell him that your pizza was late and see what he will do about it ... if it happens again, simple: don't order from that place anymore.

I don't want people to think that i am trying to justify the shortcomings of some businesses or individuals - i am just urging you to have more compassion and understanding. The understanding that there are over 150 nationalities and maybe 10 times that number in different cultures, habits and ways of thinking.

So, for next time, if a cab driver took a wrong turn or decided to take a route you think is longer, remember he is a unique human being with a look on the world that is, most probably, different than yours ... oh and one more thing, he is definitely not out there to get you.


  • Dubai has definitely run out of patience. People are stressed, tired and fed up. All that pressure has to find an outlet.

    The other day, I had to wait nearly an hour for my takeawy to be ready at Pizza Hut. But it was *rush* hour. It was 10:30, I wasn't starving or anything so I could afford to wait.

    Not the person next to me, who came after me, but demanded their takeaway within 15 minutes, speaking quite rudely to the manager, who, it must be noted, had his hands quite full.

    I think this is the way Dubai has become, impatient, arrogant and lacking in basic courtesy. Growing up here in the 80s and 90s was infinitely more pleasurable to the rat cup we are running now.

    By Blogger marwan, at October 17, 2005 at 5:48 PM  

  • I do have to agree with you - i see attitude change the minute they fly into (or leave) Dubai. even on an emirate-level. I hardly see anyone complaining about service in Ajman or RAK.

    Another reason could be because people are under the constant impression that everything in Dubai is over-charged, hence, they demand not only top-notch value for their money, but respect, loyalty and (sic) obedience by the service provider.. could it be?

    By Blogger moryarti, at October 18, 2005 at 6:22 AM  

  • i think it has a lot to do with the "im paying so much so i deserve it" mentality.
    on a tangential note - i find the service at the "cheaper" places much better than in the up-market joints - speed, efficiency, crisis management and total value for money.

    By Blogger शक्ती, at October 18, 2005 at 1:33 PM  

  • three things you can never find together - speed, quality and price. You have to compromise on one to get the other two..

    By Blogger moryarti, at October 18, 2005 at 2:56 PM  

  • Glad to know other people have noticed this. 5 years ago Dubai was different, people just seemed nicer.

    By Anonymous nomaadic, at October 18, 2005 at 6:28 PM  

  • hgrmmphfft! And you call this blog a consumer mirror.

    But yes! Tolerance, courtesy and kindness to the other fella just can't be matter if he's the one supposed to be serving you or the other way around. This is sumthin we owe to our fellow beings just to make life more livable. Let's not forget the poor salaries and tough conditions these delivery-wallahs and others have to endure day in and day out.

    Let's make it a city that cares...YOU can make a difference...

    By Anonymous el condo, at October 19, 2005 at 2:43 PM  

  • more like City that 'scares' these days

    By Anonymous Anonymous, at October 24, 2005 at 3:28 PM  

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