Al Habtoor takes ur car for service, crashes it, asks for your insurance to pay for it.

My friend drives a 1 year old Mitsubishi Pajero. Few weeks ago, he called in to renew his car insurance policy. The next day, he received a revised policy with premium increased. My friend didn't have any accidents or claims, the car is brand new, so there was no legitimate reason to increase the premium. As a matter of fact, it should go down due to car value depreciation.

"Its because you have one claim, sir" the broker said. My friend's wife doesn't drive and a man would know if he had an accident, and claimed it, mind you or not! So he requested to see his file, the details of the claim, date, location, police report ..etc.

It turned out from the claim report that while his car was at Al Habtoor service for regular Oil Change service, the staff there rammed my friend's car into another, right there at the Mitsubishi service centre, then they called the police, filed a claim report, repaired the it, claimed the damages from insurance firm to themselves AND didn't even inform the owner of the car!

I've heard stories of bad service from car dealers and service centers. But this is a whole new level of incompetence. Can you believe this?!